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Privacy Policy



  1. What information do we collect?

    KokoPetArt.com.au is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us.

    We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

  2. What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience.
    • To improve our website.
    • To improve customer service.
    • To process transaction. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
    • To send periodic emails.
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
    • To administer a contest, promotion, survey or other site feature.
  3. How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  4. Security capabilities and policy for transmission of payment card details

    When purchasing from KokoPetArt.com.au your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support.

  5. Do we use cookies?

    KokoPetArt.com.au uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

  6. IP Addresses

    Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

    We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

  7. Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  8. Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  9. Childrens Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

  10. Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

  11. Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

  12. Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page.

  13. Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    KokoPetArt.com.au

  14. Your Consent

    By using our site, you consent to our privacy policy.

  15. Google Remarketing

    Our site uses Google Remarketing and other third party vendors to present targeted ads to you online.

    Google and other third party vendors may show our ads from time to time on sites across the Internet.

    Google and other third party vendors use cookies to serve ads based on your past visits to our website.

    You may opt out of Google's use of cookies by visiting Google's Ads Settings.